Coronavirus (COVID-19) Business Update.

Delivery Information

Free Delivery to Mainland UK during normal weekday working hours on all products. Delivery charges may apply to other areas of the UK. Delivery costs will update at checkout if any additional costs are required. If in doubt, then please get in touch.

A signature is required for all deliveries and therefore please assist us by ensuring that someone will be available to sign for the goods. Redelivery costs may be incurred for aborted deliveries.

Almost all deliveries arrive on time however we cannot 100% guarantee a delivery date or time for delivery and we accept no liability for any late deliveries/damaged products, or any associated costs incurred. Please therefore only book your installer after safe delivery of the goods.

If you should have a specific delivery requirement then please get in touch and we will use our best endeavours to try and assist wherever possible.

Please see detailed delivery information below: -

Access Panels

All stock size Access Panels ordered before 14:30 (Monday – Thursday) will be dispatched same day via courier and should be with you within 48 hours (weekday working hours only). Orders placed before 11:00 on Friday will be despatched same day. Orders received after 11:00 on Friday, or over the weekend, will usually be dispatched the following Monday. The current lead-time for bespoke Access Panels can be confirmed at point of Order however they are usually delivered within 5-7 working days from receipt of Order (during weekday working hours only).

Loft Hatches

The current lead-time can be confirmed at point of Order however delivery is usually within 7 working days from Order (weekday working hours only).

Fakro & Youngman Loft Hatches / Ladders

Delivery usually takes place within 2-3 working days from receipt of Order (weekday working hours only).

Flat Glass Rooflights - Mardome

Stock sizes are usually delivered within 3-5 working days from receipt of Order (weekday working hours only). Bespoke Flat Glass Rooflights are usually delivered within 20-25 working days from Order however exact lead-time can be confirmed at point of Order.

Polycarbonate Roof Access Hatches -and- Polycarbonate Roof Lights - Coxdome & Mardome

All stock size Polycarbonate Roof Lights and polycarbonate Roof Access Hatches are usually delivered within 2-3 working days from receipt of Order (weekday working hours only). Lead-times do vary on some larger sizes so if in doubt then please ask.

Polycarbonate Smoke Vents (AOV)

Delivery usually takes place within 5-7 working days from receipt of Order (weekday working hours only).

Aluminium Roof Hatch & Smoke Vents (AOV)

All stock size aluminium Roof Access Hatches and AOV’s are usually delivered within 3-5 working days from receipt of Order (weekday working hours only). Lead-times do vary on some larger sizes. Bespoke aluminium Roof Access Hatches are usually delivered within 7-10 working days from receipt of Order however exact lead-time can be confirmed at point of drawing approval/sign off and Order.

Sun Tunnels

Delivery usually takes place within 2-3 working days from receipt of Order (weekday working hours only).

Zip Ladders

Delivery usually takes place within 2-3 working days from receipt of Order (weekday working hours only).

Returns Policy

Returns Procedure

While Trade Access Panels Ltd hope that the product which has been Ordered is correct for your requirement, we do appreciate that you may, on occasion, Order the wrong product or even change your mind.  Where possible, we will try to accommodate your Return to make it as easy as possible for you.  We therefore offer a 30 Day Returns Policy on all stock products.

You have the right to cancel your Order for all stock products and you may do so at any time until the Order has been dispatched.  As a guide, we normally despatch stock items within 24 hours of the Order being placed.  If you wish to cancel your Order prior to the product being despatched, then you should do so by phoning our sales team on 01922 500145 or by email to sales@tradeaccesspanels.co.uk immediately so that we can arrange this for you. 

If the Order has been received and you wish to return a stock product to us, again, please let us know by email or telephone, as above, as soon as possible and we will confirm the designated return address and restocking fee to you by email.  The stock product must be returned to us in the original packaging, unused and in a resalable condition within 30 days from the date of the Order.  

Please note that we do not accept returned items back after the 30 day period from purchase has elapsed.

On the proviso that the stock product is in its original packaging, is unused, undamaged, and is otherwise in a resalable condition, we will refund the purchase monies to you, minus any restocking fee previously advised, within 14 days.

Please note that you are responsible for ensuring that the stock product is suitably packaged to prevent damage in transit. We would recommend that you take photographs of the items prior to handing to the courier, so that you have proof of condition should the courier damage the products in transit.  You would need to take any damages up with your chosen courier and we take no responsibility whatsoever in regard thereto.

Bespoke/Made to Order Products 

Your right to cancel and return products does not extend to or include any bespoke products, such as bespoke size Access Panels, Riser Doors or Loft Hatches, all Mardome Brett Martin products or bespoke size Rooflights, AOV’s or Roof Access Hatches; unless the goods clearly contain a manufacturer's defect or have been damaged in transit.  In this case, an identical replacement will be provided.  

Damaged Products

Please check the products thoroughly upon receipt. Any claims for damage are not covered by our couriers Insurance if the delivery is unchecked and signed for. Any damage or deficiencies must be notified to us at sales@tradeaccesspanels.co.uk within 24 hours from receipt of delivery together with photographic evidence of the specific damage.  Any damages reported after this period of time will be accepted only at the discretion of the Trade Access Panels Management team.